THE APPLICATION AND SERVICE ARE NOT DESIGNED FOR EMERGENCY USE. IF YOU ARE EXPERIENCING A HEALTH EMERGENCY OR ARE IN A CRISIS SITUATION, PLEASE CALL 911 OR OTHER EMERGENCY SERVICES.
An Authorized Individual is an individual whom you authorize to access your Hey Peers account on your behalf and may include family members, caregivers, and other support team members who are able to provide information and observations to your Authorized Provider.
An Authorized Individual-Representative is an individual who has the authority to create and manage a Hey Peers account on behalf of a dependent and may include a parent, guardian, or other legal representatives.
Personally-identifying information, including your email address and any health information and unique identifiers.
A healthcare provider, healthcare practice, or hospital that you authorize to provide and receive information about you and your personal medical needs, events and questions, which may include personal health information, through the Application and Service
The platform services are provided by Support Groups Central, Inc. dba Peer Support
Solutions ("Company" or "Hey Peers"). Your use of the Service is subject to these Terms
update from to from time to time. If you are an employee, agent or other representative of a
corporation, business, other legal entity or institution (collectively, “Institution”) and the
Application and Service will be used for the benefit of such Institution, you represent and
warrant that you are authorized to use the Application and Service on such Institution’s
behalf and shall use the Application and Service solely as required for performance of your
services for Institution. If the Institution and Company have entered into a separate
customer agreement, your use of the Application and Service is subject to such customer
The Service is made available only to individuals who are at least 13 years old. If you are less than 13 years old, an Authorized Individual Representative must register and establish an account for your use.
You are responsible for the security of your user ID and/or passwords and for any use of your account using such user ID or passwords. You agree to notify us promptly of any unauthorized access to or use of your account. Company may enable you to create accounts for minors or other members of your family over whom you have legal authority. You may only do so if you are the Authorized Individual-Representative, and by doing so, you certify that you have such authority. Company may enable you to give access to your account to Authorized Individuals. When you give access to an Authorized Individual, you grant permission to such Authorized Individual to access the information contained within, communicate with your Authorized Providers and/or perform certain other actions through, the Service. You also may permit your Authorized Providers to communicate with such Authorized Individuals about your health status through the Service. You may remove or add Authorized Individuals or Authorized Providers through the Application.
The Service is provided to you for your personal use. The Service is intended to help your
Authorized Providers obtain and receive information about your treatment, prescriptions and
health for use by the Authorized Provider in its treatment and diagnosis. You understand
and agree that the Service is intended only as a tool and does not replace any advice or
consultation with your Authorized Providers and other healthcare professionals.
You may use the Service to send/receive SMS text messages to/from your Authorized Provider or other third parties. Company may also utilize the Service to send you SMS messages relating to your use of the Service, including reminders and customer service notifications, including notifications relating to any potential data breach and you hereby agree to receipt of such Company messages.
As part of the Service, you may authorize and designate one or more Authorized Providers
to receive and provide Personal Information about you, which may include personal health
information and questions and information regarding your medical status, prescription
adherence and other assessment information. You may use the Service to communicate
with and share certain Personal Information with such Authorized Providers. You
understand that any decision to use the Service in such ways is entirely voluntary. You
understand that if you authorize an Authorized Provider to access your Personal Information
in the Service and communicate with you via the Service that Authorized Provider may
permit its/his/her staff and other authorized users within its/his/her facility or office to use the
Service to access your Personal Information and communicate with you as well.
You acknowledge and agree that Company is not responsible for any Authorized Provider or Authorized Individual misidentifying itself or any misuse of the data by such persons. Company's sole liability and sole responsibility shall be to discontinue access to your account by any entity or individual which Company learns misidentified itself/himself/herself or is otherwise misusing your Personal Information or account.
You may revoke any Authorized Provider's or Authorized Individual's permission to
communicate with you through the Service
access your information or account through the Service or
receive or provide Personal Information to your account through the Service
You may grant access to your account to one or more Authorized Individuals.. When you grant access to an Authorized Individual, you may manage the level of access and/or control the Authorized Individual may have with respect to your account through the Service. You acknowledge and agree that: (a) you are solely responsible for verifying the identity of, and monitoring the use by, any Authorized Individual you select; and (b) Company has no responsibility or liability in connection with any access to, or use of, your account and information by any Authorized Individual.
Your use of the Service and any content accessed or submitted through the Service must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software. Specifically you agree not to do any of the following: (a) upload to or transmit on the Service any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or may be, protected by copyright, without permission from the copyright owner; (b) use the Service to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction; (c) intercept or attempt to intercept electronic mail or messages not intended for you; (d) misrepresent an affiliation with any person or organization; (e) upload to or transmit on the Service any advertisements or solicitations of business; (f) restrict or inhibit use of the Service by others; (g) upload or otherwise transmit files that contain a virus or corrupted data; (h) collect information about others (including e-mail addresses or mobile numbers) without their consent; (i) access or attempt to access any account or other use information to which you do not have permission; (j) create, transmit, or display User Content or other health or other information that you do not own or do not have the right to use; or (k)) engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by Company, may harm Company or users of the Service or expose them to liability.
Company may make available to you from time to time at no additional charge, updates, revisions and new versions of the Application, and you agree to accept all such updates, revisions and versions. All updates, modification, revisions and new versions of the Application will be subject to these Terms. Company will provide reasonable telephone or email support for use of the Service and use reasonable efforts to maintain availability of the Service. You understand and agree that from time to time the Application and Service may be unavailable due to maintenance or technical issues.
Company may place limits on, modify, suspend or terminate all or any portion of the Service
at any time without prior notice. Additionally, notwithstanding the rights you may have to
your Personal Information, Company may cancel your account and delete all data
associated with your account at any time, and without notice, if we deem that you have
violated the terms of this agreement. The connection to and access by your Authorized
Provider may be modified, suspended, or terminated by your Authorized Provider at any
time and without notice. Company also has the right to maintain and/or destroy all data
associated with your account in accordance with its then current document retention and
destruction policies. Upon any termination of your account, you must cease all use of the
You also have the right to terminate your account. You may delete your account at any time by using the functions available through the Service and deleting the Application from your mobile device.
YOU ACKNOWLEDGE AND AGREE THAT HEY PEERS IS NOT A MEDICAL PROFESSIONAL OR HEALTHCARE PROVIDER AND IS NOT ENGAGED IN THE PRACTICE OF MEDICINE. NEITHER COMPANY NOR THE SERVICE OFFERS MEDICAL ADVICE. USE OF THE APPLICATION OR SERVICE IS NOT A SUBSTITUTE FOR THE PROFESSIONAL JUDGMENT OF OR CONSULTATION WITH YOUR HEALTH CARE PROVIDERS. COMPANY, ITS LICENSORS AND SERVICE PROVIDERS ARE NOT RESPONSIBLE FOR THE ACCURACY, TIMELINESS, OR COMPLETENESS OF YOUR PERSONAL INFORMATION, OR FOR ANY RELIANCE BY YOU OR ANY MEDICAL PROFESSIONAL ON YOUR USE OF OR PERSONAL INFORMATION WITHIN THE SERVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER IF YOU EXPERIENCE ANY CRISIS AND BEFORE FOLLOWING OR CHANGING ANY TREATMENT OR REGIMEN. ONLY YOUR DOCTOR CAN PROVIDE YOU WITH ADVICE ON WHAT IS SAFE, APPROPRIATE AND EFFECTIVE FOR YOU. IF YOU HAVE ANY QUESTIONS REGARDING YOUR DIAGNOSIS, PRESCRIPTIONS, TREATMENT, RECOVERY OR HEALTHCARE, PLEASE CONTACT YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER. DO NOT DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF YOUR USE OF THE SERVICE. USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK AND COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND THAT MAY RESULT FROM YOUR USE OF THE SERVICE OR RELIANCE ON ANY CONTENT MADE AVAILABLE TO YOU THROUGH THE SERVICE.
THE APPLICATION AND SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR-FREE OR THAT THE SERVICE WILL BE TOTALLY SECURE. COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR THEFT OF PERSONAL INFORMATION OR DATA TO THE EXTENT SUCH INFORMATION OR DATA IS BEING TRANSMITTED OVER THE INTERNET OR OTHER MEDIUM BEYOND THE CONTROL OR JURISDICTION OF COMPANY. YOU UNDERSTAND THAT COMPANY WILL TRANSMIT, MONITOR, RETRIEVE, STORE, AND USE INFORMATION YOU SUBMIT IN CONNECTION WITH THE USE OF THE SERVICE. COMPANY CANNOT AND DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR THE TRANSMISSION OF ANY INFORMATION YOU SUBMIT, OR ANY THIRD PARTIES' USE OR MISUSE OF INFORMATION TRANSMITTED USING THE SERVICE. NEITHER COMPANY NOR ANY OF COMPANY' LICENSORS OR SERVICE PROVIDERS MAKES ANY EXPRESS WARRANTIES, AND EACH OF THEM DISCLAIMS ALL IMPLIED WARRANTIES WITH RESPECT TO THE SERVICE, INCLUDING IMPLIED WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER COMPANY NOR ANY OF COMPANY' LICENSORS OR SERVICE PROVIDERS MAKES ANY WARRANTY THAT THE SERVICE SATISFIES GOVERNMENT REGULATIONS, ADDRESSES THE NEEDS OF YOUR PERSONAL SITUATION OR IS ACCURATE, COMPLETE OR UP-TO-DATE.
NEITHER COMPANY NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, WRONGFUL DEATH, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE SERVICE, INCLUDING ANY CONTENT AVAILABLE ON THE SERVICE, WHETHER OR NOT THERE IS NEGLIGENCE BY COMPANY AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NEITHER COMPANY NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR MORE THAN $100. THE LIMITATIONS IN THIS SECTION APPLY TO YOU ONLY TO THE EXTENT THEY ARE LAWFUL IN YOUR JURISDICTION.
The Application may be made obtained through a third party App Store or other third party application market (such as the App Store or Google Play Store) (each an “Application”). If You have obtained an Application through such third party market, the following shall apply: (a) Both You and the Company acknowledge that this Agreement is concluded between You and the Company only, and not with such third party, and that such third party is not responsible for the Service or Application or the content therein; (b) The Application is licensed to You on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Service for Your use, subject to all the terms and conditions of this Agreement; (c) You will only use the Application in connection with an such third party device that You own or control and as permitted by the Usage Rules or similar terms set forth in the App Store Terms of Service or applicable third party terms of service; (d) Both You and the Company acknowledge and agree that such third party has no obligation whatsoever to furnish any maintenance and support services with respect to the Service or Application; (e) In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, You may notify such third party of such failure, and such third party will refund the separate purchase price for the Application (if any) paid by You to such third party; and to the maximum extent permitted by applicable law, such third party will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will, as between such third party and the Company, be the Company’s sole responsibility; (f) Both You and the Company acknowledge that, as between the Company and such third party, the Company, not such third party, is responsible for addressing Your claims or the claims of any third party relating to the Application or Your possession and/or use of the Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; (g) Both You and the Company acknowledge and agree that, in the event of any third party claim that the Application or Your possession and use of the Application infringes that third party’s intellectual property rights, the Company, and not such third party, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim; (h) You represent and warrant that You are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that You are not listed on any U.S. Government list of prohibited or restricted parties; (I) Both You and the Company acknowledge and agree that, in Your use of the Application, You will comply with any applicable third party terms of agreement which may affect or be affected by such use; and (j) Both You and the Company acknowledge and agree that such third party and such third party’s subsidiaries are third party beneficiaries of this Agreement, and that upon Your acceptance of this Agreement, such third party will have the right (and will be deemed to have accepted the right) to enforce this Agreement against You as the third party beneficiary hereof. Additionally, such third party’s trade and service marks, logos, including Apple, the Apple Logo, iPhone, iPad, Android and Google are property of the applicable third party and not the Company.